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Customer Service: a Life Lesson

“Customer Service”, let me tell you about Big Charlies Gun and Jewelry. A tough name for a really tough looking guy. He doesn’t have a website and he doesn’t seem to advertise but if you google him he seems to come up all over the place. He’s a big scary guy who must bend the scales…

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The Guide to Going Viral – Advice from Jonah Berger

Thanks to Fast Company for releasing this exclusive excerpt from The Guide to Going Viral – Advice from Jonah Berger from his latest book, Contagious: Why Things Catch On. These are six easy-to-learn, easy-to-share ways for your business to earn the audience that it needs to thrive. 6 “STEPS” To Making Ideas, Products Go Viral…

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Consumer Expectations of Social Media

Gone are the days of Setting it and Forgetting it. You’d spend time once a year designing a yellow page ad and that was about it. Unless you had a large advertising budget then it would turn into a once a month ordeal. Things are still the same but different. When you had to pay…

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Create Brand Loyalty…

Every company needs positive, thoughtful social media to create brand loyalty . In like manner to having quality customer interaction inside of a store, a company’s online identity should provide quality customer interaction outside of a store. The opportunity to educate and create brand loyalty potentially limitless audience on your goods and services is valuable; it reduces…

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